Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping time for sports equipment?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for urgent gear needs.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply ensure the item is in its original packaging with tags attached, and use our online portal to generate a prepaid return label.
Are the products covered by a warranty?
Yes, all professional-grade equipment sold on DirDirect comes with a minimum 1-year manufacturer warranty covering defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for larger purchases.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's real-time tracking page.
Do you offer team or bulk order discounts?
Absolutely. For school teams, clubs, or corporate bulk orders, please contact our dedicated sales team via the 'Bulk Orders' page for a custom quote and discounted pricing.